Your privacy is our priority. This policy clearly explains how mposurga collects, uses, stores, and protects the personal information of every member on our platform.
Every aspect of personal data management at mposurga is built on six core principles that are non-negotiable.
Mposurga collects various categories of information from members and users of our platform. This collection is carried out in a controlled and purposeful manner, not indiscriminately. The following are the main categories of data we collect:
This includes your full name as stated in your official identification document, active phone number, email address, date of birth, and Malaysian identity card number (MyKad) submitted during the identity verification (KYC) process. This information is required to verify your identity and keep your account secure from unauthorised access.
When processing deposits or withdrawals, we record the bank account number or digital wallet used, the account holder's name, and the relevant transaction records. mposurga does not store credit or debit card numbers directly — all card processing is handled through certified and secure payment gateways.
We record your gaming activity including betting history, wins, losses, bonuses claimed, and other account activity. This data is used to ensure game integrity, detect fraud, and provide you with a better experience.
Technical information collected automatically when you use our platform includes your IP address, device and browser type, operating system, and access date and time. This data helps us detect suspicious activity and strengthen platform security.
Your personal data is collected through several different channels depending on how you interact with the mposurga platform:
Every piece of data we collect has a clear and legitimate purpose. mposurga uses your personal information for the following purposes:
Mposurga does not sell member personal data to any third party. However, in the course of operating the platform, we may share certain information with the following parties within a limited and controlled scope:
Service providers working with mposurga — such as payment gateway providers, identity verification service providers, and technical infrastructure providers — may receive limited access to data required to carry out their functions only. All such providers are bound by strict confidentiality agreements and are not permitted to use your data for any other purpose.
Third-party game providers that supply gaming content on the mposurga platform may receive the minimum technical information required to operate the games correctly. This does not include full personal identification information.
Mposurga may be required to disclose member personal information when mandated by law, court order, or official directive from the relevant authorities. In all such cases, we will only disclose the minimum information required.
Protecting our members' personal data is one of the biggest investments we make at mposurga. Our platform uses multiple layers of protection to keep your data secure at all times:
Mposurga retains member personal data for as long as your account is active or as long as necessary to provide services to you. After account closure, we will retain certain records in accordance with applicable legal requirements, typically for a period of five to seven years.
Financial records and transactions are retained for a longer period to meet financial reporting and anti-money laundering requirements. Technical data such as access logs may be retained for a shorter period depending on operational needs.
Once the defined retention period expires, your personal data will be permanently deleted or anonymized using secure, irreversible methods.
As a mposurga member and as an individual protected under Malaysia's Personal Data Protection Act 2010 (PDPA), you hold the following rights regarding your personal data:
| Rights | Description | How to Claim |
|---|---|---|
| Right of Access | You have the right to request a copy of the personal data we hold about you at any time. | Contact mposurga customer support |
| Right to Rectification | If your personal data is inaccurate or outdated, you have the right to request an immediate correction. | Update via account settings or support |
| Right to Erasure | Under certain circumstances, you may request the deletion of your personal data from our systems. | Written request to our team |
| Right to Object | You may object to the processing of your data for direct marketing purposes at any time. | Unsubscribe or contact support |
| Right to Data Portability | You have the right to receive your personal data in a machine-readable format upon request. | Written request to our team |
To exercise any of the above rights, please contact our customer support team. We will process your request within 14 business days. For complex cases, this period may be extended up to 30 days with prior notice to you.
Mposurga uses industry-standard cookies and tracking technologies to enhance the user experience and ensure the platform runs smoothly. The following are the types of cookies we use:
These cookies are required for core platform functions such as login authentication, session security, and basic account preferences. Without them, the platform cannot operate properly and you will not be able to use it as intended.
Performance cookies collect information about how users interact with our platform — the most frequently visited pages, error messages received, and so on. All of this information is collected anonymously and used solely to improve how the platform functions.
Functional cookies allow the platform to remember choices you make — such as your preferred language, region, and display settings — providing a more personalised and comfortable experience while you use the platform.
You can manage your cookie settings through your browser settings. However, disabling certain cookies may affect the functionality of the mposurga platform.
The mposurga platform may contain links to or be integrated with third-party services such as game providers and payment gateways. It is important to understand that mposurga is not responsible for the privacy policies or data security practices of those third parties.
When you click a link that takes you away from the mposurga platform or interact with third-party services, you are subject to their own privacy policies. We encourage you to read and understand the privacy policy of any third-party service you use.
Mposurga is a platform strictly for individuals aged 18 and above. We do not accept registrations from minors and do not knowingly collect their personal data.
If we find that personal data of underage individuals has been collected unintentionally, we will take immediate steps to delete that data and close the relevant account without delay. Parents or guardians who discover that their child has registered on this platform are urged to contact us immediately.
Mposurga reserves the right to modify or amend this Privacy Policy at any time to reflect changes in platform practices, legal requirements, or legitimate operational reasons. Any significant amendments will be communicated to members via platform notifications or email at least 7 days before taking effect.
The latest version of the Privacy Policy will always be available on this page. The most recent update date will be clearly displayed at the top of the document. Continued use of the platform after any amendments constitutes your acceptance of the revised terms.
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, our team is ready to help. You can reach us through the following channels:
Mposurga ensures every aspect of your gaming experience — from account security to data protection — is handled to the highest standards. Register today and experience the difference for yourself.
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